Privacy Policy of chudo.rs Website

1. Introduction
Welcome to chudo.rs. Your privacy is extremely important to us. This privacy policy explains how we collect, use, share, and protect your personal data when you use our website and services.

2. Data Controller
The controller of your personal data is the Organizer of the Chudo Festival, Chudo Festival doo Niš, located in Niš, Serbia.

The controller will use your personal data solely for the purposes described in Section 4.

Your data may be shared with employees of the controller only to the extent necessary for processing. The controller ensures that employees access data only as needed.

All employees are obligated to protect your data in accordance with applicable data protection laws.

3. Categories of Data Collected
We collect the following categories of data:

• Contact details: name, surname, email address, phone number, country.
• Transaction data: information about ticket purchases via WooCommerce.
• Technical data: IP address, device type, browser, operating system, website visit information.
• Marketing data: preferences regarding promotional materials.

4. Purpose of Data Processing
Your data is used for:

• Processing and fulfilling ticket purchases.
• Sending festival information, including promotional materials via newsletters (with your consent).
• Analyzing website traffic and user behavior to improve user experience.
• Targeted advertising via tools like Meta, Google, and TikTok.

5. Legal Basis for Processing
We process your data based on:

• Your consent (e.g., for newsletters).
• Contract fulfillment (e.g., ticket purchases).
• Legitimate interest (e.g., service improvement and marketing).
• Legal obligations.

6. Cookies and Tracking Tools
Our website uses cookies and similar technologies to collect technical data and improve services. We use:

• Google Analytics: for website traffic analysis.
• META: for tracking ad campaign performance.
• TikTok: for ad optimization on TikTok.
• WooCommerce: for ticket purchase management.
• Klaviyo: for newsletter campaigns.

You can control cookie usage via your browser settings.

7. Data Sharing
We share your data only with trusted partners, such as:

• Payment service providers.
• Email marketing platforms (e.g., Klaviyo).
• Analytics and advertising platforms (e.g., Google, Meta, TikTok).

All partners are required to protect your data under applicable laws.

8. User Rights
Under data protection laws, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Restrict or object to data processing.
• Transfer your data to another controller.
• Withdraw consent (e.g., for newsletters).

To exercise these rights, contact us at: support@chudo.rs.

9. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Data Retention Period
We retain your data only as long as necessary for the purposes collected, unless legally required otherwise.

11. Privacy Policy Updates
We reserve the right to update this policy. Changes will be published on this page with an updated effective date.

12. Contact
For questions about this policy, contact us at: support@chudo.rs.