Chudo

CHUDO Festival Ticket Refund Policy

1. General Terms

This document outlines the terms and procedures for refunds of tickets purchased for CHUDO Festival.
Tickets are sold via www.chudo.rs.
By purchasing a ticket, you agree to this policy.

2. Right of Withdrawal (For Online Purchases)

Under Serbian Consumer Protection Law, consumers may withdraw from a distance contract within 14 days of purchase without reason.
This right expires 14 days before the festival starts.

3. Refund for Festival Cancellation

If the festival is canceled entirely, buyers will receive a full refund within 30 days of the cancellation announcement.
Refunds will be issued via the original payment method.

4. Refund for Date or Venue Changes

If the festival is rescheduled or relocated, buyers may:
- Request a full refund (if the new date/location is unsuitable) or
- Keep the ticket for the new date.
Refund requests must be submitted within 7 days of the change announcement.

5. Refund for Individual Tickets

Refunds are possible only if requested at least 30 days before the event.
After this deadline, refunds are not permitted, except in legally recognized cases (e.g., serious illness, death in the family).
An administrative fee of up to 10% may apply.

6. Refund Request Procedure

Send requests to: support@chudo.rs with:
- Order/transaction number.
- Personal details (name, surname, ID number).
- Reason for refund (if applicable).
Refunds will be processed within 14 days of request receipt.

7. Force Majeure (Exceptional Circumstances)

In cases of force majeure (e.g., pandemics, war, natural disasters), the organizer may:
- Postpone the festival.
- Offer vouchers instead of cash refunds.
- Host the event online (with partial refunds for price differences).

8. Data Protection

9. Contact
For questions, contact us at: support@chudo.rs.

Note: This policy may be updated, and any changes will be published on the festival’s official website.